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Intelligent Medical Software (IMS)

IVR Services

Decrease the burden on your staff and increase your revenues by reducing missed appointments! Have the automated reminder system - or a live SuiteMed Receptionist - call your patients to confirm appointments.

In today's busy practice, your staff does not always have time to remind patients of their appointments. Reduce liability by ensuring that all patients receive the regulation-required reminders. SuiteMed's IVR service will call the patient to confirm appointments.

IVR

The Service is available in two methods:

  1. Automated, computer generated calls...

    Office schedules are automatically transferred to SuiteMed server which makes the calls.

    • Patients press "1" to confirm the appointment or "2" to cancel appointment.
    • Response automatically visible on IMS's Scheduler - or on IVR reports in your office - to notify front office staff of confirmations or cancellations.
    • Office chooses when and how often calls should take place. Option to record a personal message.
  2. SuiteMed receptionist reminder...

    Offices schedules are automatically transferred to SuiteMed server for a SuiteMed receptionist to make a personalized call.

    • Patients press "1" to confirm the appointment or "2" to cancel appointment.
    • Response automatically visible on IMS's Scheduler - or on IVR reports in your office - to notify front office staff of confirmations or cancellations.
    • Office chooses when and how often calls should take place. Option to record a personal message.